Refund policy
Returns and Refunds:
1.1 We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 10-day return and refund policy, subject to the conditions outlined below.
1.2 To initiate a return and request a refund, please contact our customer support team within 10 days from the date of delivery. We will provide you with instructions on how to proceed with the return.
Eligibility for Return and Refund:
2.1 To be eligible for a return and refund, the artwork must meet the following conditions:
a) It must be in its original condition, unaltered, and undamaged.
b) It must be returned in its original packaging, including any certificates of authenticity or additional documentation provided.
c) It must be accompanied by the original proof of purchase or order confirmation.
Return Process:
3.1 Contact our customer support team within 10 days from the date of delivery to initiate the return process. We will provide you with the return address and any specific instructions.
3.2 Pack the artwork securely to prevent damage during transit. We recommend using the original packaging if available.
3.3 You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
3.4 We recommend using a trackable shipping method and retaining proof of shipment until the return is processed.
Refund Process:
4.1 Once the returned artwork is received and inspected, we will notify you of the status of your refund.
4.2 If the artwork meets the eligibility criteria, we will process the refund to the original payment method used for the purchase.
4.3 Please note that the refund may take a reasonable amount of time to be processed and appear in your account, depending on your financial institution.
Non-Eligible Items:
5.1 The following items are not eligible for return and refund:
a) Commissioned or custom-made artwork created specifically for you.
b) Artwork that has been altered, damaged, or used after delivery.
c) Artwork purchased through third-party platforms or resellers.
Damaged or Defective Items:
6.1 If the artwork arrives damaged or defective, please contact our customer support team immediately with photographic evidence of the damage. We will assess the situation and provide a resolution, which may include a refund, replacement, or repair, at our discretion.
Limitations:
7.1 Our refund policy is subject to applicable laws and regulations. We reserve the right to modify or update this policy at any time without prior notice.
7.2 Our liability is limited to the refund amount of the purchased artwork. We are not responsible for any additional costs, such as shipping fees or customs duties.
1.1 We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 10-day return and refund policy, subject to the conditions outlined below.
1.2 To initiate a return and request a refund, please contact our customer support team within 10 days from the date of delivery. We will provide you with instructions on how to proceed with the return.
Eligibility for Return and Refund:
2.1 To be eligible for a return and refund, the artwork must meet the following conditions:
a) It must be in its original condition, unaltered, and undamaged.
b) It must be returned in its original packaging, including any certificates of authenticity or additional documentation provided.
c) It must be accompanied by the original proof of purchase or order confirmation.
Return Process:
3.1 Contact our customer support team within 10 days from the date of delivery to initiate the return process. We will provide you with the return address and any specific instructions.
3.2 Pack the artwork securely to prevent damage during transit. We recommend using the original packaging if available.
3.3 You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
3.4 We recommend using a trackable shipping method and retaining proof of shipment until the return is processed.
Refund Process:
4.1 Once the returned artwork is received and inspected, we will notify you of the status of your refund.
4.2 If the artwork meets the eligibility criteria, we will process the refund to the original payment method used for the purchase.
4.3 Please note that the refund may take a reasonable amount of time to be processed and appear in your account, depending on your financial institution.
Non-Eligible Items:
5.1 The following items are not eligible for return and refund:
a) Commissioned or custom-made artwork created specifically for you.
b) Artwork that has been altered, damaged, or used after delivery.
c) Artwork purchased through third-party platforms or resellers.
Damaged or Defective Items:
6.1 If the artwork arrives damaged or defective, please contact our customer support team immediately with photographic evidence of the damage. We will assess the situation and provide a resolution, which may include a refund, replacement, or repair, at our discretion.
Limitations:
7.1 Our refund policy is subject to applicable laws and regulations. We reserve the right to modify or update this policy at any time without prior notice.
7.2 Our liability is limited to the refund amount of the purchased artwork. We are not responsible for any additional costs, such as shipping fees or customs duties.